Zendesk Review

 ZZenDesk Reviewendesk – Let’s start by getting closer

Summary: Zendesk gets a spot in each one of our category guides, and for good reason – it’s an excellent all-rounder and scales well to business size. The enterprise plans per agent costs are more expensive than similar programs in the category, however. Zendesk is best for lightning fast responsiveness in all channels, with live chat, phone support, and social media tickets seamlessly integrated.

Website: https://www.zendesk.com

Review (%)

Overall Rating 80%
Integration 85%
Performance 80%
Price 85%

You might prefer this software if:

  • You  want a program that integrates well with other applications
  • You want to use their (almost) free version
  • You want powerful features at a low cost
  • You want ultra-responsive social media support

You might prefer another if:

  • You have a high number of agents
 Desk.comFreshdeskZendeskSupportBeeZoho SupportHappyFoxKayako
Best PremiumBest for integrations & scalabilityBest for Social Media Without DistinctionBest Low CostBest for Email ticketsBest for Phone Support
Customisable Support Centreyyyyyy
Unlimited UsersBEST
Template Responsesyyyyyyy
Statisticsyyyyyyy
Reporting/AnalyticsyBESTyyyy
Custom ReportingBESTyyyy
Ticket Time Stampsyyyyyyy
Advanced Time Trackingyyyy
Bug TrackingyBEST
Ticket FiltersyBESTyyyBESTy
Workflow Filters & RulesBESTyyyyy
Social Media MonitoringyyyBEST
Social Media RespondingyyBESTyy
Email TicketsyyyyyBESTy
Phone IntegrationyyyyBEST
Live Chat IntegrationBESTyyyy
Self-Service PortalyyyyyBEST
Trial Period14 days30 days30 days14 days15 days30 days30 days
Payment styleper agentper agentper agentticket volumeper agentper agentper agent
Basic$30/month$16/month$29/month$29/month$15/month$19/month$29/month
detailsall features except advanced analysis and customizationsocial media, phone and chat features, automation and filtering featuresRegular features - no automation/workflow featuresunlimited users, 500 tickets/monthno live chatno custom reporting or advanced tiime trackingper agent, live support features OR email filtering features
Top-tier$95/month$40/month$69/month$149/month$25/month$49/month$49/month
detailsfull enterprise featuresmultiple languages and more customizationPro features, automation features, no multiple brand supportunlimited users, 5000 tickets/monthalll featuresall featuresper agent, all features
Annual Discountyesyesyesnoyesyesyes

ZenDesk is commended for the Bug Tracking and Social Media Outreach.

Freshdesk integrates with 28 out of 54 third party software analysed while the category’s arithmetic mean is 17/31. medical supplies

Freshdesk has 52% Integration Score (the ‘Silver’ in Helpdesk software Integrations — just after Freshdesk).

 Desk.comFreshdeskZendeskSupportBeeZoho SupportHappyFoxKayako
APIyyyyyy
Google Apsyyyy
Zapieryyyyy
CRM
Capsule CRMyyy
Pipeline Dealsy
InfusionSoftyy
Nutshelly
Microsoft Dynamicsy
SugarCRMyy
Hubspoty
Salesforceyyyyy
PipeDriveyy
Insightlyyyy
Highriseyyyy
Vibeyy
Batchbookyyy
Zoho CRMyyyy
Nimbley
Chat
Hipchatyyy
LiveChatyy
Olarkyyyy
Snapengageyyyy
Email
MailChimpyyyyy
GMailyyyyyy
GetResponsey
ConstantContacty
iContacty
CampaignMonitory
Project Management
Slackyyyyy
Basecampyy
CMS
Wordpressyy
Drupalyy
Joomlayy
Evernotey
Dropboxy
Ecommerce
Shopifyyyyy
Bigcommerceyyy
Magentoyyyy
WHMCSyyy
WooCommercey
Wombatyy
Accounting
Freshbooksyyyy
BillLivingy
Bug Tracking
Bugherdyy
Bugifyy
Instabugy

Nominations

No distinction

Yet, the software was called Best for Social Media Outreach.

Share some Social love!