Zendesk Vs SupportBee
Round 1: Pricing
|Basic||From $1/agent/month (up to 3)||$29/month, unlimited users, 500 tickets|
|Pro||$59/agent/month||$149/month, unlimited users, 5000 tickets|
SupportBee pricing works by number of tickets rather than number of users like Zendesk – it makes sense if you have lots of people dealing with tickets. Zendesk offers a range of price point from practically free to more suitable for large businesses.
Round 2: Features
|Customisable Support Centre||y|
|Ticket Time Stamps||y||y|
|Advanced Time Tracking||y|
|Workflow Filters & Rules||y|
|Social Media Monitoring||y|
|Social Media Responding||BEST|
|Live Chat Integration||y|
Zendesk has a LOT of features and beats SupportBee in every category, especially analytics, phone and chat integration, and automation.
Round 3: Integrations
Zendesk integrates with anything and everything, while SupportBee has a much more limited offering. SupportBee integrates with lots of CRM platforms, but Zendesk integrates with the same ones and more.
Round 4: Language support
|Multiple Language Support||Multiple Language Support|
Zendesk supports 19 languages.!
The battle score
Overall Winner: Zendesk!
But you might prefer SupportBee if:
- You don’t need all of Zendesk’s features
- You have a large number of agents
- You only need email support