Zendesk Vs HappyFox
Zendesk
Let’s start by getting closer
HappyFox
Provide exceptional Customer Support, Everyday
Round 1: Pricing
| Pricing: | Zendesk | HappyFox |
|---|---|---|
| Basic | From $1/agent/month (up to 3) | $19/agent/month |
| Pro | $59/agent/month | $49/agent/month |
Winner
Winner: Zendesk!
Both have similar pricing levels, but Zendesk offer an (almost) free version and more pricing levels.
Round 2: Features
| Features: | Zendesk | HappyFox |
|---|---|---|
| Customisable Support Centre | y | y |
| Unlimited Users | ||
| Template Responses | y | y |
| Statistics | y | y |
| Reporting/Analytics | y | y |
| Custom Reporting | y | |
| Ticket Time Stamps | y | y |
| Advanced Time Tracking | y | y |
| Bug Tracking | BEST | |
| Ticket Filters | y | BEST |
| Workflow Filters & Rules | y | y |
| Social Media Monitoring | y | |
| Social Media Responding | BEST | y |
| Email Tickets | y | BEST |
| Phone Integration | y | |
| Live Chat Integration | y | |
| Self-Service Portal | y | y |
Winner
Winner: Zendesk!
Zendesk has more features, and offers phone and chat support options whereas Happyfox just focuses on email. Zendesk also monitors social media for possible tickets. Happyfox does have very sophisticated filtering and workflow features even with their lower priced packages, however.
Round 3: Integrations
| Integration: | Zendesk | HappyFox |
|---|---|---|
| Integration level | HIGH | MED/HIGH |
| API | Y | Y |
| CRM | Y | Y |
| Email Marketing | Y | Y |
| Ecommerce (Shopify/WooCommerce) | Y | Y |
| Slack | Y | |
| Freshbooks | Y | Y |
Winner
Winner: Zendesk!
Zendesk integrates with anything and everything, while HappyFox is less integrated with Slack and has less CRM options.
Round 4: Language support
| Zendesk | HappyFox |
|---|---|
| Multiple Language Support | Multiple Language Support |
Winner
Winner: Zendesk!
HappyFox supports 6 languages and Zendesk 19!
The battle score
Overall Winner: Zendesk!
But you might prefer HappyFox if:
- You only need email support
- You get large volumes of tickets and automate responses
- You have large numbers of agents
