Zendesk Vs Zoho Support

Zendesk

Let’s start by getting closer

Zendesk support review

Zoho Support

More Happiness per Ticket

zoho-support review

Round 1: Pricing

Pricing:ZendeskZoho Support
BasicFrom $1/agent/month (up to 3)$15/agent/month
Pro$59/agent/month$25/agent/month

Winner

Winner: Zoho Support!

Zendesk offer an (almost) free version with limited features, but Zoho Support is the cheapest per agent cost for such advanced analytics, reporting, and automation features.

Round 2: Features

Features:ZendeskZoho Support
Customisable Support Centreyy
Unlimited Users
Template Responsesyy
Statisticsyy
Reporting/Analyticsyy
Custom Reportingy
Ticket Time Stampsyy
Advanced Time Trackingy
Bug TrackingBEST
Ticket Filtersyy
Workflow Filters & Rulesyy
Social Media MonitoringyBEST
Social Media RespondingBESTy
Email Ticketsyy
Phone Integrationyy
Live Chat Integrationyy
Self-Service Portalyy

Winner

Winner: Tie!

Both platforms offer a huge amount of useful features for any typical business. Zoho Support has a slight advantage in reporting customer satisfaction, while Zendesk is easier to track time management and bugs.inflatable water slide

Round 3: Integrations

Integration:ZendeskZoho Support
Integration levelHIGHLOW
APIY
CRMY
Email MarketingY
Ecommerce (Shopify/WooCommerce)Y
SlackY
FreshbooksY

Winner

Winner: Zendesk!

Zendesk integrates with anything and everything, while Zoho Support is made to only integrate with other Zoho systems.

Round 4: Language support

ZendeskZoho Support
Multiple Language SupportMultiple Language Support

Winner

Winner: Zendesk!

Zoho Support supports 6 languages and Zendesk 19! 

The battle score

Overall Winner: Zoho Support!

But you might prefer Zendesk if:

  • You need to offer support in an unusual  language
  • You want to use the almost free package
  • You want to integrate with non-Zoho systems
Share some Social love!