Zendesk Vs Zoho Support
Round 1: Pricing
Pricing: | Zendesk | Zoho Support |
---|---|---|
Basic | From $1/agent/month (up to 3) | $15/agent/month |
Pro | $59/agent/month | $25/agent/month |
Winner
Winner: Zoho Support!
Zendesk offer an (almost) free version with limited features, but Zoho Support is the cheapest per agent cost for such advanced analytics, reporting, and automation features.
Round 2: Features
Features: | Zendesk | Zoho Support |
---|---|---|
Customisable Support Centre | y | y |
Unlimited Users | ||
Template Responses | y | y |
Statistics | y | y |
Reporting/Analytics | y | y |
Custom Reporting | y | |
Ticket Time Stamps | y | y |
Advanced Time Tracking | y | |
Bug Tracking | BEST | |
Ticket Filters | y | y |
Workflow Filters & Rules | y | y |
Social Media Monitoring | y | BEST |
Social Media Responding | BEST | y |
Email Tickets | y | y |
Phone Integration | y | y |
Live Chat Integration | y | y |
Self-Service Portal | y | y |
Winner
Winner: Tie!
Both platforms offer a huge amount of useful features for any typical business. Zoho Support has a slight advantage in reporting customer satisfaction, while Zendesk is easier to track time management and bugs.inflatable water slide
Round 3: Integrations
Integration: | Zendesk | Zoho Support |
---|---|---|
Integration level | HIGH | LOW |
API | Y | |
CRM | Y | |
Email Marketing | Y | |
Ecommerce (Shopify/WooCommerce) | Y | |
Slack | Y | |
Freshbooks | Y |
Winner
Winner: Zendesk!
Zendesk integrates with anything and everything, while Zoho Support is made to only integrate with other Zoho systems.
Round 4: Language support
Zendesk | Zoho Support |
---|---|
Multiple Language Support | Multiple Language Support |
Winner
Winner: Zendesk!
Zoho Support supports 6 languages and Zendesk 19!
The battle score
Overall Winner: Zoho Support!
But you might prefer Zendesk if:
- You need to offer support in an unusual language
- You want to use the almost free package
- You want to integrate with non-Zoho systems