Zendesk Vs Zoho Support
Zendesk
Let’s start by getting closer
Zoho Support
More Happiness per Ticket
Round 1: Pricing
| Pricing: | Zendesk | Zoho Support |
|---|---|---|
| Basic | From $1/agent/month (up to 3) | $15/agent/month |
| Pro | $59/agent/month | $25/agent/month |
Winner
Winner: Zoho Support!
Zendesk offer an (almost) free version with limited features, but Zoho Support is the cheapest per agent cost for such advanced analytics, reporting, and automation features.
Round 2: Features
| Features: | Zendesk | Zoho Support |
|---|---|---|
| Customisable Support Centre | y | y |
| Unlimited Users | ||
| Template Responses | y | y |
| Statistics | y | y |
| Reporting/Analytics | y | y |
| Custom Reporting | y | |
| Ticket Time Stamps | y | y |
| Advanced Time Tracking | y | |
| Bug Tracking | BEST | |
| Ticket Filters | y | y |
| Workflow Filters & Rules | y | y |
| Social Media Monitoring | y | BEST |
| Social Media Responding | BEST | y |
| Email Tickets | y | y |
| Phone Integration | y | y |
| Live Chat Integration | y | y |
| Self-Service Portal | y | y |
Winner
Winner: Tie!
Both platforms offer a huge amount of useful features for any typical business. Zoho Support has a slight advantage in reporting customer satisfaction, while Zendesk is easier to track time management and bugs.
Round 3: Integrations
| Integration: | Zendesk | Zoho Support |
|---|---|---|
| Integration level | HIGH | LOW |
| API | Y | |
| CRM | Y | |
| Email Marketing | Y | |
| Ecommerce (Shopify/WooCommerce) | Y | |
| Slack | Y | |
| Freshbooks | Y |
Winner
Winner: Zendesk!
Zendesk integrates with anything and everything, while Zoho Support is made to only integrate with other Zoho systems.
Round 4: Language support
| Zendesk | Zoho Support |
|---|---|
| Multiple Language Support | Multiple Language Support |
Winner
Winner: Zendesk!
Zoho Support supports 6 languages and Zendesk 19!
The battle score
Overall Winner: Zoho Support!
But you might prefer Zendesk if:
- You need to offer support in an unusual language
- You want to use the almost free package
- You want to integrate with non-Zoho systems
