Zendesk Vs Zoho Support
Round 1: Pricing
|Basic||From $1/agent/month (up to 3)||$15/agent/month|
Winner: Zoho Support!
Zendesk offer an (almost) free version with limited features, but Zoho Support is the cheapest per agent cost for such advanced analytics, reporting, and automation features.
Round 2: Features
|Customisable Support Centre||y||y|
|Ticket Time Stamps||y||y|
|Advanced Time Tracking||y|
|Workflow Filters & Rules||y||y|
|Social Media Monitoring||y||BEST|
|Social Media Responding||BEST||y|
|Live Chat Integration||y||y|
Both platforms offer a huge amount of useful features for any typical business. Zoho Support has a slight advantage in reporting customer satisfaction, while Zendesk is easier to track time management and bugs.
Round 3: Integrations
Zendesk integrates with anything and everything, while Zoho Support is made to only integrate with other Zoho systems.
Round 4: Language support
|Multiple Language Support||Multiple Language Support|
Zoho Support supports 6 languages and Zendesk 19!
The battle score
Overall Winner: Zoho Support!
But you might prefer Zendesk if:
- You need to offer support in an unusual language
- You want to use the almost free package
- You want to integrate with non-Zoho systems