Zendesk Vs Kayako

Zendesk

Let’s start by getting closer

Kayako

Simple, scalable, Customer Service Software.

Round 1: Pricing

Pricing:	Zendesk	Kayako
Basic	From $1/agent/month (up to 3)	$29/agent/month
Pro	$59/agent/month	$49/agent/month

Winner

Winner: Tie!

Zendesk has lower priced starting plans, but the higher level plans are higher priced. Kayako offers a choice between two plans without the full features, and one full priced option.

Round 2: Features

Features:	Zendesk	Kayako
Customisable Support Centre	y	y
Unlimited Users
Template Responses	y	y
Statistics	y	y
Reporting/Analytics	y	y
Custom Reporting		y
Ticket Time Stamps	y	y
Advanced Time Tracking	y	y
Bug Tracking	BEST
Ticket Filters	y	y
Workflow Filters & Rules	y	y
Social Media Monitoring	y
Social Media Responding	BEST
Email Tickets	y	y
Phone Integration	y	BEST
Live Chat Integration	y	y
Self-Service Portal	y	BEST

Winner

Winner: Zendesk!

Zendesk has a very impressive feature list, though that doesn’t mean that Kayakoperforms badly. Kayako also splits its plans between chat and phone support, so if you only require one of these options you could appreciate the lower prices of it. Zendesk performs better for social media listening and responding.

Round 3: Integrations

Integration:	Zendesk	Kayako
Integration level	HIGH	MED
API	Y	Y
CRM	Y	Y
Email Marketing	Y	Y
Ecommerce (Shopify/WooCommerce)	Y
Slack	Y	Y
Freshbooks	Y	Y

Winner

Winner: Zendesk!

Zendesk integrates with anything and everything, while Kayako has a more limited offering. For CRM, it only integrates with Salesforce while Zendesk offers many more CRM options. Kayako does have good compatibility for content management systems like WordPress, Joomla and Drupal.