Zendesk Vs Kayako
Round 1: Pricing
|Basic||From $1/agent/month (up to 3)||$29/agent/month|
Zendesk has lower priced starting plans, but the higher level plans are higher priced. Kayako offers a choice between two plans without the full features, and one full priced option.
Round 2: Features
|Customisable Support Centre||y||y|
|Ticket Time Stamps||y||y|
|Advanced Time Tracking||y||y|
|Workflow Filters & Rules||y||y|
|Social Media Monitoring||y|
|Social Media Responding||BEST|
|Live Chat Integration||y||y|
Zendesk has a very impressive feature list, though that doesn’t mean that Kayakoperforms badly. Kayako also splits its plans between chat and phone support, so if you only require one of these options you could appreciate the lower prices of it. Zendesk performs better for social media listening and responding.
Round 3: Integrations
Zendesk integrates with anything and everything, while Kayako has a more limited offering. For CRM, it only integrates with Salesforce while Zendesk offers many more CRM options. Kayako does have good compatibility for content management systems like WordPress, Joomla and Drupal.
Round 4: Language support
|Multiple Language Support||Multiple Language Support|
Kayako supports 9 languages and Zendesk 19!
The battle score
Overall Winner: Zendesk!
But you might prefer Kayako if:
- You don’t need all of Zendesk’s features
- You have a large number of agents
- You primarily deal with phone tickets