Freshdesk Vs Kayako
Round 1: Pricing
|Basic||Free up to 3 agents||$29/agent/month|
All of Freshdesk’s packages are lower priced for similar feature levels.
Round 2: Features
|Customisable Support Centre||y||y|
|Ticket Time Stamps||y||y|
|Advanced Time Tracking||y|
|Workflow Filters & Rules||y||y|
|Social Media Monitoring||y|
|Social Media Responding||y|
|Live Chat Integration||y||y|
Freshdesk more features and allows you to monitor social media for tickets and respond through their. The analytics and filtering features are similarly powerful, but Kayako offers better phone support and time tracking features.
Round 3: Integrations
Freshdesk integrates with anything and everything, while Kayako has a more limited, but still good, level of integrations. Kayako only integrates with Salesforce, while Freshdesk offers more CRM options.
Round 4: Language support
|Multiple Language Support||Multiple Language Support|
Freshdesk supports 18 languages and Kayako supports 9.
The battle score
Overall Winner: Freshdesk!
But you might prefer Kayako if:
- You don’t need all of Zendesk’s features
- You primarily deal with phone tickets
- You use Salesforce