Freshdesk Vs Kayako

Freshdesk

Customer happiness, refreshingly easy

Kayako

Simple, scalable, Customer Service Software.

Round 1: Pricing

Pricing:	Freshdesk	Kayako
Basic	Free up to 3 agents	$29/agent/month
Pro	$40/agent/month	$49/agent/month

Winner

Winner: Freshdesk!

All of Freshdesk’s packages are lower priced for similar feature levels.

Round 2: Features

Features:	Freshdesk	Kayako
Customisable Support Centre	y	y
Unlimited Users
Template Responses	y	y
Statistics	y	y
Reporting/Analytics	BEST	y
Custom Reporting	y	y
Ticket Time Stamps	y	y
Advanced Time Tracking		y
Bug Tracking
Ticket Filters	BEST	y
Workflow Filters & Rules	y	y
Social Media Monitoring	y
Social Media Responding	y
Email Tickets	y	y
Phone Integration	y	BEST
Live Chat Integration	y	y
Self-Service Portal	y	BEST

Winner

Winner: Freshdesk!

Freshdesk more features and allows you to monitor social media for tickets and respond through their. The analytics and filtering features are similarly powerful, but Kayako offers better phone support and time tracking features.

Round 3: Integrations

Integration:	Freshdesk	Kayako
Integration level	HIGH	MED
API	Y	Y
CRM	Y	Y
Email Marketing	Y	Y
Ecommerce (Shopify/WooCommerce)	Y
Slack	Y	Y
Freshbooks	Y	Y

Winner

Winner: Tie!

Freshdesk integrates with anything and everything, while Kayako has a more limited, but still good, level of integrations. Kayako only integrates with Salesforce, while Freshdesk offers more CRM options.