Zoho Support Vs SupportBee

Zoho Support

More Happiness per Ticket

zoho-support review


Just like email, but way more powerful

supportbee review

Round 1: Pricing

Pricing:Zoho SupportSupportBee
Basic$15/agent/month$29/month, unlimited users, 500 tickets
Pro$25/agent/month$149/month, unlimited users, 5000 tickets


Winner: Zoho Support!

SupportBee has an unusual pricing structure based on ticket volume while Zoho Support follows a more typical per agent per month model. Zoho Support has much more impressive features for the price level, however.

Round 2: Features

Features:Zoho SupportSupportBee
Customisable Support CentreyBEST
Unlimited Usersy
Template Responsesyy
Custom Reportingyy
Ticket Time Stampsy
Advanced Time Tracking
Bug Trackingy
Ticket Filtersy
Workflow Filters & Rulesy
Social Media MonitoringBEST
Social Media Respondingyy
Email Ticketsy
Phone Integrationy
Live Chat Integrationy
Self-Service PortalyBEST


Winner: Zoho Support!

Zoho Support has impressive analytics, reporting, and filtering features – at the lowest price in the category. SupportBee has a more stripped back option only for email ticketing, so you should choose Zoho Support if you require phone or live chat options.

Round 3: Integrations

Integration:Zoho SupportSupportBee
Integration levelLOWLOW
Email Marketing
Ecommerce (Shopify/WooCommerce)


Winner: SupportBee!

Neither program really plays well with others, although SupportBee integrates with some CRM platforms and Zoho Support integrates with other Zoho software.

Round 4: Language support

Zoho SupportSupportBee
Multiple Language SupportMultiple Language Support


Winner: Zoho Support!

Zoho Support supports 6 languages! 

The battle score

Overall Winner: Zoho Support!

But you might prefer SupportBee if:

  • You don’t need all of Zoho Support’s features
  • You have a large number of agents
  • You only need email support
Share some Social love!