Zoho Support Vs Kayako

Zoho Support

More Happiness per Ticket

Kayako

Simple, scalable, Customer Service Software

Round 1: Pricing

Pricing:Zoho SupportKayako
Basic$15/agent/month$29/agent/month
Pro$25/agent/month$49/agent/month

Winner

Winner: Zoho Support!

Zoho Support allows you to access more advanced features at the lowest price in the category. Kayako offers a choice between two plans without the full features, and one full priced option.

Round 2: Features

Features:Zoho SupportKayako
Customisable Support Centreyy
Unlimited Users
Template Responsesyy
Statisticsyy
Reporting/Analyticsyy
Custom Reportingyy
Ticket Time Stampsyy
Advanced Time Trackingy
Bug Tracking
Ticket Filtersyy
Workflow Filters & Rulesyy
Social Media MonitoringBEST
Social Media Respondingy
Email Ticketsyy
Phone IntegrationyBEST
Live Chat Integrationyy
Self-Service PortalyBEST

Winner

Winner: Zoho Support!

Zoho Support has impressive analytics, reporting, and filtering features – at the lowest price in the category – although this doesn’t mean that Kayako’s features are bad. Kayako also splits its plans between chat and phone support, although the limited plan still works out cheaper than the pro Zoho Support plan.

Round 3: Integrations

Integration:Zoho SupportKayako
Integration levelLOWMED
APIY
CRMY
Email MarketingY
Ecommerce (Shopify/WooCommerce)
SlackY
FreshbooksY

Winner

Winner: Kayako!

Zoho Support only integrates with other Zoho software while Kayako plays well with a number of other systems.

Round 4: Language support

Zoho SupportKayako
Multiple Language SupportMultiple Language Support

Winner

Winner: Tie!

Both support 9 languages! 

The battle score

Overall Winner: Zoho Support!

But you might prefer Kayako if:

  • You primarily deal with phone tickets
Share some Social love!