Zoho Support Vs Kayako
Zoho Support
More Happiness per Ticket
Kayako
Simple, scalable, Customer Service Software
Round 1: Pricing
| Pricing: | Zoho Support | Kayako |
|---|---|---|
| Basic | $15/agent/month | $29/agent/month |
| Pro | $25/agent/month | $49/agent/month |
Winner
Winner: Zoho Support!
Zoho Support allows you to access more advanced features at the lowest price in the category. Kayako offers a choice between two plans without the full features, and one full priced option.
Round 2: Features
| Features: | Zoho Support | Kayako |
|---|---|---|
| Customisable Support Centre | y | y |
| Unlimited Users | ||
| Template Responses | y | y |
| Statistics | y | y |
| Reporting/Analytics | y | y |
| Custom Reporting | y | y |
| Ticket Time Stamps | y | y |
| Advanced Time Tracking | y | |
| Bug Tracking | ||
| Ticket Filters | y | y |
| Workflow Filters & Rules | y | y |
| Social Media Monitoring | BEST | |
| Social Media Responding | y | |
| Email Tickets | y | y |
| Phone Integration | y | BEST |
| Live Chat Integration | y | y |
| Self-Service Portal | y | BEST |
Winner
Winner: Zoho Support!
Zoho Support has impressive analytics, reporting, and filtering features – at the lowest price in the category – although this doesn’t mean that Kayako’s features are bad. Kayako also splits its plans between chat and phone support, although the limited plan still works out cheaper than the pro Zoho Support plan.
Round 3: Integrations
| Integration: | Zoho Support | Kayako |
|---|---|---|
| Integration level | LOW | MED |
| API | Y | |
| CRM | Y | |
| Email Marketing | Y | |
| Ecommerce (Shopify/WooCommerce) | ||
| Slack | Y | |
| Freshbooks | Y |
Winner
Winner: Kayako!
Zoho Support only integrates with other Zoho software while Kayako plays well with a number of other systems.
Round 4: Language support
| Zoho Support | Kayako |
|---|---|
| Multiple Language Support | Multiple Language Support |
Winner
Winner: Tie!
Both support 9 languages!
The battle score
Overall Winner: Zoho Support!
But you might prefer Kayako if:
- You primarily deal with phone tickets
