Zoho Support Vs Happyfox

Zoho Support

More Happiness per Ticket

Zoho Review

Happyfox

Provide exceptional Customer Support, Everyday

Happyfox Review

Round 1: Pricing

Pricing:Zoho SupportHappyfox
Basic$15/agent/month$19/agent/month
Pro$25/agent/month$49/agent/month

Winner

Winner: Zoho Support!

Both programs have a good range of pricing levels and features, however, Zoho Support allows you to access more advanced features at the lowest price in the category.

Round 2: Features

Features:Zoho SupportHappyfox
Customisable Support Centreyy
Unlimited Users
Template Responsesyy
Statisticsyy
Reporting/Analyticsyy
Custom Reportingyy
Ticket Time Stampsyy
Advanced Time Trackingy
Bug Tracking
Ticket FiltersyBEST
Workflow Filters & Rulesyy
Social Media MonitoringBEST
Social Media Respondingyy
Email TicketsyBEST
Phone Integrationy
Live Chat Integrationy
Self-Service Portalyy

Winner

Winner: Zoho Support!

Zoho Support has impressive analytics, reporting, and filtering features – at the lowest price in the category. Happyfox only supports email ticketing, so you should choose Zoho Support if you require phone or live chat options.

Round 3: Integrations

Integration:Zoho SupportHappyfox
Integration levelLOWMED/HIGH
APIY
CRMY
Email MarketingY
Ecommerce (Shopify/WooCommerce)Y
Slack
FreshbooksY

Winner

Winner: Happyfox!

Zoho Support only integrates with other Zoho software while Happyfox plays well with a number of other systems.

Round 4: Language support

Zoho SupportHappyfox
Multiple Language SupportMultiple Language Support

Winner

Winner: Happyfox!

Zoho Support supports 6 languages and Happyfox supports 9! 

The battle score

Overall Winner: Zoho Support!

But you might prefer Happyfox if:

  • You only need email support
  • You get large volumes of tickets and automate responses
  • You need sophisticated filtering on a lower budget
  • You need to integrate with non-Zoho platforms
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