Zendesk Vs Freshdesk
Round 1: Pricing
|Basic||From $1/agent/month (up to 3)||Free up to 3 agents|
Freshdesk and Zendesk have very similar pricing structure and levels, starting with a free (or almost free) plan. The higher level plans (and features) are cheaper on Freshdesk, and there is an extra mid-level plan to choose from.
Round 2: Features
|Customisable Support Centre||y||y|
|Ticket Time Stamps||y||y|
|Advanced Time Tracking||y|
|Workflow Filters & Rules||y||y|
|Social Media Monitoring||y||y|
|Social Media Responding||BEST||y|
|Live Chat Integration||y||y|
Freshdesk and Zendesk both have a very complete and attractive feature list, though Zendesk is better for Social Media responding and the Freshdesk phone support capabilities are more usable. Freshdesk also has the advanced features available on the less expensive plans.
Round 3: Integrations
Freshdesk and Zendesk both play nicely with other programs and encourage developers to create their own solutions. The programs supported are slightly different, so check out our full integration list HERE (LINK). Freshdesk integrates better with a range of email marketing platforms, while Zendesk works better with content management systems like WordPress and Drupal.
Round 4: Language support
|Multiple Language Support||Multiple Language Support|
Freshdesk support 18 languages and Zendesk 19!
The battle score
Overall Winner: Freshdesk!
But you might prefer Zendesk if:
- You need your helpdesk to integrate with WordPress or Drupal
- You get a large percentage of tickets from Social Media
- You provide support for multiple brands