Zendesk Vs Freshdesk

Zendesk

Let’s start by getting closer

Freshdesk

Customer happiness, refreshingly easy

Round 1: Pricing

Pricing:	Zendesk	Freshdesk
Basic	From $1/agent/month (up to 3)	Free up to 3 agents
Pro	$59/agent/month	$40/agent/month

Winner

Winner: Freshdesk!

Freshdesk and Zendesk have very similar pricing structure and levels, starting with a free (or almost free) plan. The higher level plans (and features) are cheaper on Freshdesk, and there is an extra mid-level plan to choose from.

Round 2: Features

Features:	Zendesk	Freshdesk
Customisable Support Centre	y	y
Unlimited Users
Template Responses	y	y
Statistics	y	y
Reporting/Analytics	y	BEST
Custom Reporting		y
Ticket Time Stamps	y	y
Advanced Time Tracking	y
Bug Tracking	BEST
Ticket Filters	y	BEST
Workflow Filters & Rules	y	y
Social Media Monitoring	y	y
Social Media Responding	BEST	y
Email Tickets	y	y
Phone Integration	y	y
Live Chat Integration	y	y
Self-Service Portal	y	y

Winner

Winner: Tie!

Freshdesk and Zendesk both have a very complete and attractive feature list, though Zendesk is better for Social Media responding and the Freshdesk phone support capabilities are more usable. Freshdesk also has the advanced features available on the less expensive plans.

Round 3: Integrations

Integration:	Zendesk	Freshdesk
Integration level	HIGH	HIGH
API	Y	Y
CRM	Y	Y
Email Marketing	Y	Y
Ecommerce (Shopify/WooCommerce)	Y	Y
Slack	Y	Y
Freshbooks	Y	Y

Winner

Winner: Tie!

Freshdesk and Zendesk both play nicely with other programs and encourage developers to create their own solutions. The programs supported are slightly different, so check out our full integration list HERE (LINK). Freshdesk integrates better with a range of email marketing platforms, while Zendesk works better with content management systems like WordPress and Drupal inflatable tent.