Zendesk Vs Desk
Round 1: Pricing
Pricing: | Zendesk | Desk |
---|---|---|
Basic | From $1/agent/month (up to 3) | From $30/agent/month |
Pro | $59/agent/month | $95/agent/month |
Winner
Winner: Zendesk!
Zendesk has much lower prices than Desk for all plans.
Round 2: Features
Features: | Zendesk | Desk |
---|---|---|
Customisable Support Centre | y | y |
Unlimited Users | ||
Template Responses | y | y |
Statistics | y | y |
Reporting/Analytics | y | y |
Custom Reporting | BEST | |
Ticket Time Stamps | y | y |
Advanced Time Tracking | y | y |
Bug Tracking | BEST | y |
Ticket Filters | y | y |
Workflow Filters & Rules | y | BEST |
Social Media Monitoring | y | y |
Social Media Responding | BEST | y |
Email Tickets | y | y |
Phone Integration | y | y |
Live Chat Integration | y | BEST |
Self-Service Portal | y | y |
Winner
Winner: Desk!
With top level prices come top level features, and Desk really outperforms every other program in the category, especially for large and enterprise level businesses. That’s not to say that Zendesk features are bad – most businesses will find all their needs are covered and then some.
Round 3: Integrations
Integration: | Zendesk | Desk |
---|---|---|
Integration level | HIGH | HIGH |
API | Y | Y |
CRM | Y | Y |
Email Marketing | Y | Y |
Ecommerce (Shopify/WooCommerce) | Y | Y |
Slack | Y | Y |
Freshbooks | Y |
Winner
Winner: Zendesk!
Desk has a high level of integration, but is especially built to work well with Salesforce, while Zendesk offers more options for email marketing, Ecommerce, and other CRM systems.
Round 4: Language support
Zendesk | Desk |
---|---|
Multiple Language Support | Multiple Language Support |
Winner
Winner: Desk!
Desk supports 50 languages and Zendesk 19!
The battle score
Overall Winner: Desk!
But you might prefer Zendesk if:
- You don’t need enterprise level features
- You don’t use Salesforce
- You receive a lot of tickets through Social Media
- You have a lower budget