Zendesk Vs Desk

Zendesk

Let’s start by getting closer

zendesk review

Desk

Faster Service. Happier Customers

salesforce desk review

Round 1: Pricing

Pricing:ZendeskDesk
BasicFrom $1/agent/month (up to 3)From $30/agent/month
Pro$59/agent/month$95/agent/month

Winner

Winner: Zendesk!

Zendesk has much lower prices than Desk for all plans.

Round 2: Features

Features:ZendeskDesk
Customisable Support Centreyy
Unlimited Users
Template Responsesyy
Statisticsyy
Reporting/Analyticsyy
Custom ReportingBEST
Ticket Time Stampsyy
Advanced Time Trackingyy
Bug TrackingBESTy
Ticket Filtersyy
Workflow Filters & RulesyBEST
Social Media Monitoringyy
Social Media RespondingBESTy
Email Ticketsyy
Phone Integrationyy
Live Chat IntegrationyBEST
Self-Service Portalyy

Winner

Winner: Desk!

With top level prices come top level features, and Desk really outperforms every other program in the category, especially for large and enterprise level businesses. That’s not to say that Zendesk features are bad – most businesses will find all their needs are covered and then some.

Round 3: Integrations

Integration:ZendeskDesk
Integration levelHIGHHIGH
APIYY
CRMYY
Email MarketingYY
Ecommerce (Shopify/WooCommerce)YY
SlackYY
FreshbooksY

Winner

Winner: Zendesk!

Desk has a high level of integration, but is especially built to work well with Salesforce, while Zendesk offers more options for email marketing, Ecommerce, and other CRM systems.

Round 4: Language support

ZendeskDesk
Multiple Language SupportMultiple Language Support

Winner

Winner: Desk!

Desk supports 50 languages and Zendesk 19! 

The battle score

Overall Winner: Desk!

But you might prefer Zendesk if:

  • You don’t need enterprise level features
  • You don’t use Salesforce
  • You receive a lot of tickets through Social Media
  • You have a lower budget
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