Zendesk Vs Desk
Round 1: Pricing
|Basic||From $1/agent/month (up to 3)||From $30/agent/month|
Zendesk has much lower prices than Desk for all plans.
Round 2: Features
|Customisable Support Centre||y||y|
|Ticket Time Stamps||y||y|
|Advanced Time Tracking||y||y|
|Workflow Filters & Rules||y||BEST|
|Social Media Monitoring||y||y|
|Social Media Responding||BEST||y|
|Live Chat Integration||y||BEST|
With top level prices come top level features, and Desk really outperforms every other program in the category, especially for large and enterprise level businesses. That’s not to say that Zendesk features are bad – most businesses will find all their needs are covered and then some.
Round 3: Integrations
Desk has a high level of integration, but is especially built to work well with Salesforce, while Zendesk offers more options for email marketing, Ecommerce, and other CRM systems.
Round 4: Language support
|Multiple Language Support||Multiple Language Support|
Desk supports 50 languages and Zendesk 19!
The battle score
Overall Winner: Desk!
But you might prefer Zendesk if:
- You don’t need enterprise level features
- You don’t use Salesforce
- You receive a lot of tickets through Social Media
- You have a lower budget