Zendesk Vs Desk

Zendesk

Let’s start by getting closer

Desk

Faster Service. Happier Customers

Round 1: Pricing

Pricing:	Zendesk	Desk
Basic	From $1/agent/month (up to 3)	From $30/agent/month
Pro	$59/agent/month	$95/agent/month

Winner

Winner: Zendesk!

Zendesk has much lower prices than Desk for all plans.

Round 2: Features

Features:	Zendesk	Desk
Customisable Support Centre	y	y
Unlimited Users
Template Responses	y	y
Statistics	y	y
Reporting/Analytics	y	y
Custom Reporting		BEST
Ticket Time Stamps	y	y
Advanced Time Tracking	y	y
Bug Tracking	BEST	y
Ticket Filters	y	y
Workflow Filters & Rules	y	BEST
Social Media Monitoring	y	y
Social Media Responding	BEST	y
Email Tickets	y	y
Phone Integration	y	y
Live Chat Integration	y	BEST
Self-Service Portal	y	y

Winner

Winner: Desk!

With top level prices come top level features, and Desk really outperforms every other program in the category, especially for large and enterprise level businesses inflatable water park. That’s not to say that Zendesk features are bad – most businesses will find all their needs are covered and then some.

Round 3: Integrations

Integration:	Zendesk	Desk
Integration level	HIGH	HIGH
API	Y	Y
CRM	Y	Y
Email Marketing	Y	Y
Ecommerce (Shopify/WooCommerce)	Y	Y
Slack	Y	Y
Freshbooks	Y

Winner

Winner: Zendesk!

Desk has a high level of integration, but is especially built to work well with Salesforce, while Zendesk offers more options for email marketing, Ecommerce, and other CRM systems.