Kayako Vs SupportBee
Round 1: Pricing
|Basic||$29/agent/month||$29/month, unlimited users, 500 tickets|
|Pro||$49/agent/month||$149/month, unlimited users, 5000 tickets|
Kayako and SupportBee have very different pricing plans. SupportBee works by tickets rather than agents, so could work out cheaper or more expensive depending on your business. Kayako offers a choice between two plans without the full features, and one full priced and full featured option.
Round 2: Features
|Customisable Support Centre||y|
|Ticket Time Stamps||y||y|
|Advanced Time Tracking||y|
|Workflow Filters & Rules||y|
|Social Media Monitoring|
|Social Media Responding|
|Live Chat Integration||y|
Kayako has much more sophisticated features than the more limited SupportBee. SupportBee also only deals with email tickets while Kayako supports both phone and live chat.
Round 3: Integrations
Kayako has a medium-high level of integration with other programs while SupportBee only integrates with a limited number of CRM platforms.
Round 4: Language support
|Multiple Language Support||Multiple Language Support|
The battle score
Overall Winner: Kayako!
But you might prefer SupportBee if:
- You don’t need all of Kayako’s features
- You have a large number of agents