Kayako Vs SupportBee
Kayako
Simple, scalable, Customer Service Software.
SupportBee
Just like email, but way more powerful
Round 1: Pricing
| Pricing: | Kayako | SupportBee |
|---|---|---|
| Basic | $29/agent/month | $29/month, unlimited users, 500 tickets |
| Pro | $49/agent/month | $149/month, unlimited users, 5000 tickets |
Winner
Winner: SupportBee!
Kayako and SupportBee have very different pricing plans. SupportBee works by tickets rather than agents, so could work out cheaper or more expensive depending on your business. Kayako offers a choice between two plans without the full features, and one full priced and full featured option.
Round 2: Features
| Features: | Kayako | SupportBee |
|---|---|---|
| Customisable Support Centre | y | |
| Unlimited Users | BEST | |
| Template Responses | y | y |
| Statistics | y | y |
| Reporting/Analytics | y | |
| Custom Reporting | y | |
| Ticket Time Stamps | y | y |
| Advanced Time Tracking | y | |
| Bug Tracking | ||
| Ticket Filters | y | y |
| Workflow Filters & Rules | y | |
| Social Media Monitoring | ||
| Social Media Responding | ||
| Email Tickets | y | y |
| Phone Integration | BEST | |
| Live Chat Integration | y | |
| Self-Service Portal | BEST |
Winner
Winner: Kayako!
Kayako has much more sophisticated features than the more limited SupportBee. SupportBee also only deals with email tickets while Kayako supports both phone and live chat.
Round 3: Integrations
| Integration: | Kayako | SupportBee |
|---|---|---|
| Integration level | MED | LOW |
| API | Y | Y |
| CRM | Y | Y |
| Email Marketing | Y | |
| Ecommerce (Shopify/WooCommerce) | ||
| Slack | Y | |
| Freshbooks | Y |
Winner
Winner: Kayako!
Kayako has a medium-high level of integration with other programs while SupportBee only integrates with a limited number of CRM platforms.
Round 4: Language support
| Kayako | SupportBee |
|---|---|
| Multiple Language Support | Multiple Language Support |
Winner
Winner: Kayako!
The battle score
Overall Winner: Kayako!
But you might prefer SupportBee if:
- You don’t need all of Kayako’s features
- You have a large number of agents
