Freshdesk Vs Supportbee
Round 1: Pricing
|Basic||Free up to 3 agents||$29/month, unlimited users, 500 tickets|
|Pro||$40/agent/month||$149/month, unlimited users, 5000 tickets|
Freshdesk and SupportBee have very different pricing plans. SupportBee works by tickets rather than agents, so could work out cheaper or more expensive. Freshdesk has a great range of price levels, from free to enterprise level.
Round 2: Features
|Customisable Support Centre||y|
|Ticket Time Stamps||y||y|
|Advanced Time Tracking|
|Workflow Filters & Rules||y|
|Social Media Monitoring||y|
|Social Media Responding||y|
|Live Chat Integration||y|
Freshdesk has a great range of features including reporting, automation, analytics, as well as phone and live chat support. SupportBee has a more limited service.
Round 3: Integrations
Freshdesk integrates with anything and everything, while SupportBee has a much more limited offering. SupportBee integrates with lots of CRM platforms, but Freshdesk integrates with the same ones and more.
Round 4: Language support
|Multiple Language Support||Multiple Language Support|
Freshdesk supports 18 languages!
The battle score
Overall Winner: Freshdesk!
But you might prefer SupportBee if:
- You don’t need all of Freshdesk’s features
- You have a large number of agents
- You only need email support