Desk Vs Zoho Support
Round 1: Pricing
Winner: Zoho Support!
Desk offers enterprise features at enterprise pricing. Zoho Support offers the lowest price in the category for automation, filtering, and analytics.
Round 2: Features
|Customisable Support Centre||y||y|
|Ticket Time Stamps||y||y|
|Advanced Time Tracking||y|
|Workflow Filters & Rules||BEST||y|
|Social Media Monitoring||y||BEST|
|Social Media Responding||y||y|
|Live Chat Integration||BEST||y|
Desk are the big daddy of the category and do offer impressively sophisticated features fitting to their premium price range. That’s not to say that Zoho Support’s features are bad, there’s more than enough functionality for any business to find a suitable plan.
Round 3: Integrations
Desk has a high level of integration though it is built to work with Salesforce, while Zoho Support is made to only integrate with other Zoho systems.
Round 4: Language support
|Multiple Language Support||Multiple Language Support|
Desk supports 50 languages and Zoho Support supports 6.
The battle score
Overall Winner: Desk!
But you might prefer Zoho Support if:
- You want to spend (much) less
- You use other Zoho systems