Desk Vs Zoho Support

Desk

Faster Service. Happier Customers

Zoho Support

More Happiness per Ticket

Round 1: Pricing

Pricing:	Desk	Zoho Support
Basic	From $30/agent/month	$15/agent/month
Pro	$95/agent/month	$25/agent/month

Winner

Winner: Zoho Support!

Desk offers enterprise features at enterprise pricing. Zoho Support offers the lowest price in the category for automation, filtering, and analytics.

Round 2: Features

Features:	Desk	Zoho Support
Customisable Support Centre	y	y
Unlimited Users
Template Responses	y	y
Statistics	y	y
Reporting/Analytics	y	y
Custom Reporting	BEST	y
Ticket Time Stamps	y	y
Advanced Time Tracking	y
Bug Tracking	y
Ticket Filters	y	y
Workflow Filters & Rules	BEST	y
Social Media Monitoring	y	BEST
Social Media Responding	y	y
Email Tickets	y	y
Phone Integration	y	y
Live Chat Integration	BEST	y
Self-Service Portal	y	y

Winner

Winner: Desk!

Desk are the big daddy of the category and do offer impressively sophisticated features fitting to their premium price range. That’s not to say that Zoho Support’s features are bad, there’s more than enough functionality for any business to find a suitable plan.

Round 3: Integrations

Integration:	Desk	Zoho Support
Integration level	HIGH	LOW
API	Y
CRM	Y
Email Marketing	Y
Ecommerce (Shopify/WooCommerce)	Y
Slack	Y
Freshbooks

Winner

Winner: Desk!

Desk has a high level of integration though it is built to work with Salesforce, while Zoho Support is made to only integrate with other Zoho systems.