Desk Vs SupportBee
Round 1: Pricing
|Basic||From $30/agent/month||$29/month, unlimited users, 500 tickets|
|Pro||$95/agent/month||$149/month, unlimited users, 5000 tickets|
Desk offers enterprise features at enterprise pricing while SupportBee is a much simpler program – these two are not in the same ballpark.
Round 2: Features
|Customisable Support Centre||y||BEST|
|Ticket Time Stamps||y|
|Advanced Time Tracking||y|
|Workflow Filters & Rules||BEST|
|Social Media Monitoring||y|
|Social Media Responding||y||y|
|Live Chat Integration||BEST|
Premium pricing comes with premium features and Desk beat every other program in the category. SupportBee has a much more limited feature set aimed at very different businesses.
Round 3: Integrations
Desk has lots of supported integrations, especially with Salesforce, while SupportBee only integrates with a select few CRM platforms.
Round 4: Language support
|Multiple Language Support||Multiple Language Support|
Desk supports 50 languages!
The battle score
Overall Winner: Desk!
But you might prefer SupportBee if:
- You don’t need all of Freshdesk’s features
- You have a large number of agents
- You only need email support