Desk Vs Happyfox
Round 1: Pricing
Desk offers enterprise features at enterprise pricing. Happyfox offers a range of plans suitable for small, medium, and some large businesses.
Round 2: Features
|Customisable Support Centre||y||y|
|Ticket Time Stamps||y||y|
|Advanced Time Tracking||y||y|
|Workflow Filters & Rules||BEST||y|
|Social Media Monitoring||y|
|Social Media Responding||y||y|
|Live Chat Integration||BEST|
Desk are the big daddy of the category and do offer impressively sophisticated features fitting to their premium price range. That’s not to say that Happyfox’s features are bad, there’s more than enough functionality for many businesses. Happyfox is based around email ticketing and does not have phone or live chat integration.
Round 3: Integrations
Both Desk and Happyfox have a large number of supported integrations for email marketing and Ecommerce. Desk only integrates with Salesforce while Happyfox offers more CRM options.
Round 4: Language support
|Multiple Language Support||Multiple Language Support|
Desk supports 50 languages and Happyfox supports 6.
The battle score
Overall Winner: Desk!
But you might prefer Happyfox if:
- You only need email support
- You need sophisticated filtering on a lower budget
- You use a CRM other thans Salesforce