Zoho Support Vs SupportBee

Zoho Support

More Happiness per Ticket

SupportBee

Just like email, but way more powerful

Round 1: Pricing

Pricing:	Zoho Support	SupportBee
Basic	$15/agent/month	$29/month, unlimited users, 500 tickets
Pro	$25/agent/month	$149/month, unlimited users, 5000 tickets

Winner

Winner: Zoho Support!

SupportBee has an unusual pricing structure based on ticket volume while Zoho Support follows a more typical per agent per month model. Zoho Support has much more impressive features for the price level, however.

Round 2: Features

Features:	Zoho Support	SupportBee
Customisable Support Centre	y	BEST
Unlimited Users		y
Template Responses	y	y
Statistics	y
Reporting/Analytics	y
Custom Reporting	y	y
Ticket Time Stamps	y
Advanced Time Tracking
Bug Tracking		y
Ticket Filters	y
Workflow Filters & Rules	y
Social Media Monitoring	BEST
Social Media Responding	y	y
Email Tickets	y
Phone Integration	y
Live Chat Integration	y
Self-Service Portal	y	BEST

Winner

Winner: Zoho Support!

Zoho Support has impressive analytics, reporting, and filtering features – at the lowest price in the category. SupportBee has a more stripped back option only for email ticketing, so you should choose Zoho Support if you require phone or live chat options.

Round 3: Integrations

Integration:	Zoho Support	SupportBee
Integration level	LOW	LOW
API		Y
CRM		Y
Email Marketing
Ecommerce (Shopify/WooCommerce)
Slack
Freshbooks

Winner

Winner: SupportBee!

Neither program really plays well with others, although SupportBee integrates with some CRM platforms and Zoho Support integrates with other Zoho software.