Freshdesk Vs Supportbee

Freshdesk

Customer happiness, refreshingly easy

Supportbee

Just like email, but way more powerful

Round 1: Pricing

Pricing:	Freshdesk	Supportbee
Basic	Free up to 3 agents	$29/month, unlimited users, 500 tickets
Pro	$40/agent/month	$149/month, unlimited users, 5000 tickets

Winner

Winner: Tie!

Freshdesk and SupportBee have very different pricing plans. SupportBee works by tickets rather than agents, so could work out cheaper or more expensive. Freshdesk has a great range of price levels, from free to enterprise level.

Round 2: Features

Features:	Freshdesk	Supportbee
Customisable Support Centre	y
Unlimited Users		BEST
Template Responses	y	y
Statistics	y	y
Reporting/Analytics	BEST
Custom Reporting	y
Ticket Time Stamps	y	y
Advanced Time Tracking
Bug Tracking
Ticket Filters	BEST	y
Workflow Filters & Rules	y
Social Media Monitoring	y
Social Media Responding	y
Email Tickets	y	y
Phone Integration	y
Live Chat Integration	y
Self-Service Portal	y

Winner

Winner: Freshdesk!

Freshdesk has a great range of features including reporting, automation, analytics, as well as phone and live chat support. SupportBee has a more limited service.

Round 3: Integrations

Integration:	Freshdesk	Supportbee
Integration level	HIGH	LOW
API	Y	Y
CRM	Y	Y
Email Marketing	Y
Ecommerce (Shopify/WooCommerce)	Y
Slack	Y
Freshbooks	Y

Winner

Winner: Freshdesk!

Freshdesk integrates with anything and everything, while SupportBee has a much more limited offering. SupportBee integrates with lots of CRM platforms, but Freshdesk integrates with the same ones and more.