Desk Vs SupportBee
Desk
Faster Service. Happier Customers
SupportBee
Just like email, but way more powerful
Round 1: Pricing
| Pricing: | Desk | SupportBee |
|---|---|---|
| Basic | From $30/agent/month | $29/month, unlimited users, 500 tickets |
| Pro | $95/agent/month | $149/month, unlimited users, 5000 tickets |
Winner
Winner: SupportBee!
Desk offers enterprise features at enterprise pricing while SupportBee is a much simpler program – these two are not in the same ballpark.
Round 2: Features
| Features: | Desk | SupportBee |
|---|---|---|
| Customisable Support Centre | y | BEST |
| Unlimited Users | y | |
| Template Responses | y | y |
| Statistics | y | |
| Reporting/Analytics | y | |
| Custom Reporting | BEST | y |
| Ticket Time Stamps | y | |
| Advanced Time Tracking | y | |
| Bug Tracking | y | y |
| Ticket Filters | y | |
| Workflow Filters & Rules | BEST | |
| Social Media Monitoring | y | |
| Social Media Responding | y | y |
| Email Tickets | y | |
| Phone Integration | y | |
| Live Chat Integration | BEST | |
| Self-Service Portal | y | BEST |
Winner
Winner: Desk!
Premium pricing comes with premium features and Desk beat every other program in the category. SupportBee has a much more limited feature set aimed at very different businesses.
Round 3: Integrations
| Integration: | Desk | SupportBee |
|---|---|---|
| Integration level | HIGH | LOW |
| API | Y | Y |
| CRM | Y | Y |
| Email Marketing | Y | |
| Ecommerce (Shopify/WooCommerce) | Y | |
| Slack | Y | |
| Freshbooks |
Winner
Winner: Desk!
Desk has lots of supported integrations, especially with Salesforce, while SupportBee only integrates with a select few CRM platforms.
Round 4: Language support
| Desk | SupportBee |
|---|---|
| Multiple Language Support | Multiple Language Support |
Winner
Winner: Desk!
Desk supports 50 languages!
The battle score
Overall Winner: Desk!
But you might prefer SupportBee if:
- You don’t need all of Freshdesk’s features
- You have a large number of agents
- You only need email support
