Desk Vs Happyfox

Desk

Faster Service. Happier Customers

salesforce desk review

Happyfox

Provide exceptional Customer Support, Everyday

happyfox review

Round 1: Pricing

PlanDeskHappyfox
BasicFrom $30/agent/month$19/agent/month
Pro$95/agent/month$49/agent/month

Winner

Winner:  Happyfox!

Desk offers enterprise features at enterprise pricing. Happyfox offers a range of plans suitable for small, medium, and some large businesses.

Round 2: Features

Features:DeskHappyfox
Customisable Support Centreyy
Unlimited Users
Template Responsesyy
Statisticsyy
Reporting/Analyticsyy
Custom ReportingBESTy
Ticket Time Stampsyy
Advanced Time Trackingyy
Bug Trackingy
Ticket FiltersyBEST
Workflow Filters & RulesBESTy
Social Media Monitoringy
Social Media Respondingyy
Email TicketsyBEST
Phone Integrationy
Live Chat IntegrationBEST
Self-Service Portalyy

Winner

Winner: Desk!

Desk are the big daddy of the category and do offer impressively sophisticated features fitting to their premium price range. That’s not to say that Happyfox’s features are bad, there’s more than enough functionality for many businesses. Happyfox is based around email ticketing and does not have phone or live chat integration.

Round 3: Integrations

Integration:DeskHappyfox
Integration levelHIGHMED/HIGH
APIYY
CRMYY
Email MarketingYY
Ecommerce (Shopify/WooCommerce)YY
SlackY
FreshbooksY

Winner

Winner:  Tie!

Both Desk and Happyfox have a large number of supported integrations for email marketing and Ecommerce. Desk only integrates with Salesforce while Happyfox offers more CRM options.

Round 4: Language support

DeskHappyfox
Multiple Language SupportMultiple Language Support

Winner

Winner:Desk!

Desk supports 50 languages and Happyfox supports 6.

The battle score

Overall Winner: Desk!

But you might prefer Happyfox if:

  • You only need email support
  • You need sophisticated filtering on a lower budget
  • You use a CRM other thans Salesforce
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