Desk Vs Happyfox
Round 1: Pricing
Plan | Desk | Happyfox |
---|---|---|
Basic | From $30/agent/month | $19/agent/month |
Pro | $95/agent/month | $49/agent/month |
Winner
Winner: Happyfox!
Desk offers enterprise features at enterprise pricing. Happyfox offers a range of plans suitable for small, medium, and some large businesses.
Round 2: Features
Features: | Desk | Happyfox |
---|---|---|
Customisable Support Centre | y | y |
Unlimited Users | ||
Template Responses | y | y |
Statistics | y | y |
Reporting/Analytics | y | y |
Custom Reporting | BEST | y |
Ticket Time Stamps | y | y |
Advanced Time Tracking | y | y |
Bug Tracking | y | |
Ticket Filters | y | BEST |
Workflow Filters & Rules | BEST | y |
Social Media Monitoring | y | |
Social Media Responding | y | y |
Email Tickets | y | BEST |
Phone Integration | y | |
Live Chat Integration | BEST | |
Self-Service Portal | y | y |
Winner
Winner: Desk!
Desk are the big daddy of the category and do offer impressively sophisticated features fitting to their premium price range. That’s not to say that Happyfox’s features are bad, there’s more than enough functionality for many businesses. Happyfox is based around email ticketing and does not have phone or live chat integration.
Round 3: Integrations
Integration: | Desk | Happyfox |
---|---|---|
Integration level | HIGH | MED/HIGH |
API | Y | Y |
CRM | Y | Y |
Email Marketing | Y | Y |
Ecommerce (Shopify/WooCommerce) | Y | Y |
Slack | Y | |
Freshbooks | Y |
Winner
Winner: Tie!
Both Desk and Happyfox have a large number of supported integrations for email marketing and Ecommerce. Desk only integrates with Salesforce while Happyfox offers more CRM options.
Round 4: Language support
Desk | Happyfox |
---|---|
Multiple Language Support | Multiple Language Support |
Winner
Winner:Desk!
Desk supports 50 languages and Happyfox supports 6.
The battle score
Overall Winner: Desk!
But you might prefer Happyfox if:
- You only need email support
- You need sophisticated filtering on a lower budget
- You use a CRM other thans Salesforce