SupportBee Review
SupportBee – Just like email, but way more powerful
Summary: With a stripped back feature set, SupportBee offers an interesting pricing system by ticket volume instead of number of agents. For businesses where many employees could wear the customer service hat, this small volume solution could be attractive. Unfortunately, other low cost options manage to keep costs low while still offering more features.
Website: https://supportbee.com/
You might prefer this software if:
- You have a smaller budget
- You have a lot of part time agents
- You need only a limited set of features
You might prefer another if:
- You need more advanced features
- You have one or two dedicated agents
As featured in:
| Desk.com | Freshdesk | Zendesk | SupportBee | Zoho Support | HappyFox | Kayako | |
|---|---|---|---|---|---|---|---|
| Best Premium | Best for integrations & scalability | Best for Social Media | Without Distinction | Best Low Cost | Best for Email tickets | Best for Phone Support | |
| Customisable Support Centre | y | y | y | y | y | y | |
| Unlimited Users | BEST | ||||||
| Template Responses | y | y | y | y | y | y | y |
| Statistics | y | y | y | y | y | y | y |
| Reporting/Analytics | y | BEST | y | y | y | y | |
| Custom Reporting | BEST | y | y | y | y | ||
| Ticket Time Stamps | y | y | y | y | y | y | y |
| Advanced Time Tracking | y | y | y | y | |||
| Bug Tracking | y | BEST | |||||
| Ticket Filters | y | BEST | y | y | y | BEST | y |
| Workflow Filters & Rules | BEST | y | y | y | y | y | |
| Social Media Monitoring | y | y | y | BEST | |||
| Social Media Responding | y | y | BEST | y | y | ||
| Email Tickets | y | y | y | y | y | BEST | y |
| Phone Integration | y | y | y | y | BEST | ||
| Live Chat Integration | BEST | y | y | y | y | ||
| Self-Service Portal | y | y | y | y | y | BEST | |
| Trial Period | 14 days | 30 days | 30 days | 14 days | 15 days | 30 days | 30 days |
| Payment style | per agent | per agent | per agent | ticket volume | per agent | per agent | per agent |
| Basic | $30/month | $16/month | $29/month | $29/month | $15/month | $19/month | $29/month |
| details | all features except advanced analysis and customization | social media, phone and chat features, automation and filtering features | Regular features - no automation/workflow features | unlimited users, 500 tickets/month | no live chat | no custom reporting or advanced tiime tracking | per agent, live support features OR email filtering features |
| Top-tier | $95/month | $40/month | $69/month | $149/month | $25/month | $49/month | $49/month |
| details | full enterprise features | multiple languages and more customization | Pro features, automation features, no multiple brand support | unlimited users, 5000 tickets/month | alll features | all features | per agent, all features |
| Annual Discount | yes | yes | yes | no | yes | yes | yes |
Supports is commended for the Pricing options potentially interesting to low-budget users.
SupportBee integrates with 17 out of 54 third party software analysed while the category’s arithmetic mean is 17/31.
SupportBee has 31% Integration Score (Medium).
| Desk.com | Freshdesk | Zendesk | SupportBee | Zoho Support | HappyFox | Kayako | |
|---|---|---|---|---|---|---|---|
| API | y | y | y | y | y | y | |
| Google Aps | y | y | y | y | |||
| Zapier | y | y | y | y | y | ||
| CRM | |||||||
| Capsule CRM | y | y | y | ||||
| Pipeline Deals | y | ||||||
| InfusionSoft | y | y | |||||
| Nutshell | y | ||||||
| Microsoft Dynamics | y | ||||||
| SugarCRM | y | y | |||||
| Hubspot | y | ||||||
| Salesforce | y | y | y | y | y | ||
| PipeDrive | y | y | |||||
| Insightly | y | y | y | ||||
| Highrise | y | y | y | y | |||
| Vibe | y | y | |||||
| Batchbook | y | y | y | ||||
| Zoho CRM | y | y | y | y | |||
| Nimble | y | ||||||
| Chat | |||||||
| Hipchat | y | y | y | ||||
| LiveChat | y | y | |||||
| Olark | y | y | y | y | |||
| Snapengage | y | y | y | y | |||
| MailChimp | y | y | y | y | y | ||
| GMail | y | y | y | y | y | y | |
| GetResponse | y | ||||||
| ConstantContact | y | ||||||
| iContact | y | ||||||
| CampaignMonitor | y | ||||||
| Project Management | |||||||
| Slack | y | y | y | y | y | ||
| Basecamp | y | y | |||||
| CMS | |||||||
| Wordpress | y | y | |||||
| Drupal | y | y | |||||
| Joomla | y | y | |||||
| Evernote | y | ||||||
| Dropbox | y | ||||||
| Ecommerce | |||||||
| Shopify | y | y | y | y | |||
| Bigcommerce | y | y | y | ||||
| Magento | y | y | y | y | |||
| WHMCS | y | y | y | ||||
| WooCommerce | y | ||||||
| Wombat | y | y | |||||
| Accounting | |||||||
| Freshbooks | y | y | y | y | |||
| BillLiving | y | ||||||
| Bug Tracking | |||||||
| Bugherd | y | y | |||||
| Bugify | y | ||||||
| Instabug | y |
Nominations
No distinction
Noted for pricing based on ticket volumes, not number of agents.
Battle wins
SupportBee won 0 out of 6 battles. The solution is relatively limited on features.
