Happyfox Review

 

HappyFox ReviewHappyfox – Provide exceptional Customer Support, Everyday

Summary: Happyfox only focuses on email ticketing but it does it very well. The filtering, automation, and workflow options are very advanced for its price level; a large volume of tickets could theoretically be handled by very few agents. However, phone and live chat are not supported – a problem when most customers expect them to be standard features.

Website: https://www.happyfox.com

Review (%)

Overall Rating 75%
Integration 70%
Performance 80%
Price 75%

You might prefer this software if:

  • You only need email support
  • You need sophisticated filtering on a lower budget
  • You get large volumes of tickets and automate responses

You might prefer another if:

  • You need to offer live chat or phone support
  • You monitor Social Media for tickets
 Desk.comFreshdeskZendeskSupportBeeZoho SupportHappyFoxKayako
Best PremiumBest for integrations & scalabilityBest for Social Media Without DistinctionBest Low CostBest for Email ticketsBest for Phone Support
Customisable Support Centreyyyyyy
Unlimited UsersBEST
Template Responsesyyyyyyy
Statisticsyyyyyyy
Reporting/AnalyticsyBESTyyyy
Custom ReportingBESTyyyy
Ticket Time Stampsyyyyyyy
Advanced Time Trackingyyyy
Bug TrackingyBEST
Ticket FiltersyBESTyyyBESTy
Workflow Filters & RulesBESTyyyyy
Social Media MonitoringyyyBEST
Social Media RespondingyyBESTyy
Email TicketsyyyyyBESTy
Phone IntegrationyyyyBEST
Live Chat IntegrationBESTyyyy
Self-Service PortalyyyyyBEST
Trial Period14 days30 days30 days14 days15 days30 days30 days
Payment styleper agentper agentper agentticket volumeper agentper agentper agent
Basic$30/month$16/month$29/month$29/month$15/month$19/month$29/month
detailsall features except advanced analysis and customizationsocial media, phone and chat features, automation and filtering featuresRegular features - no automation/workflow featuresunlimited users, 500 tickets/monthno live chatno custom reporting or advanced tiime trackingper agent, live support features OR email filtering features
Top-tier$95/month$40/month$69/month$149/month$25/month$49/month$49/month
detailsfull enterprise featuresmultiple languages and more customizationPro features, automation features, no multiple brand supportunlimited users, 5000 tickets/monthalll featuresall featuresper agent, all features
Annual Discountyesyesyesnoyesyesyes

Happy Fox is commended for the Filtering, automation, and workflow options: Best Ticket Filters as well as Best Email tickets.

Happyfox integrates with 18 out of 54 third party software analysed while the category’s arithmetic mean is 17/31.

Happyfox has 33% Integration Score (Medium).

 Desk.comFreshdeskZendeskSupportBeeZoho SupportHappyFoxKayako
APIyyyyyy
Google Apsyyyy
Zapieryyyyy
CRM
Capsule CRMyyy
Pipeline Dealsy
InfusionSoftyy
Nutshelly
Microsoft Dynamicsy
SugarCRMyy
Hubspoty
Salesforceyyyyy
PipeDriveyy
Insightlyyyy
Highriseyyyy
Vibeyy
Batchbookyyy
Zoho CRMyyyy
Nimbley
Chat
Hipchatyyy
LiveChatyy
Olarkyyyy
Snapengageyyyy
Email
MailChimpyyyyy
GMailyyyyyy
GetResponsey
ConstantContacty
iContacty
CampaignMonitory
Project Management
Slackyyyyy
Basecampyy
CMS
Wordpressyy
Drupalyy
Joomlayy
Evernotey
Dropboxy
Ecommerce
Shopifyyyyy
Bigcommerceyyy
Magentoyyyy
WHMCSyyy
WooCommercey
Wombatyy
Accounting
Freshbooksyyyy
BillLivingy
Bug Tracking
Bugherdyy
Bugifyy
Instabugy

Nominations

No distinction

Noted for Best Email tickets.

Battle wins

Battle wins: 1/6

  1. Happyfox Vs SupportBee
Share some Social love!