Zoho Support Vs Happyfox
Zoho Support
More Happiness per Ticket
Happyfox
Provide exceptional Customer Support, Everyday
Round 1: Pricing
| Pricing: | Zoho Support | Happyfox |
|---|---|---|
| Basic | $15/agent/month | $19/agent/month |
| Pro | $25/agent/month | $49/agent/month |
Winner
Winner: Zoho Support!
Both programs have a good range of pricing levels and features, however, Zoho Support allows you to access more advanced features at the lowest price in the category.
Round 2: Features
| Features: | Zoho Support | Happyfox |
|---|---|---|
| Customisable Support Centre | y | y |
| Unlimited Users | ||
| Template Responses | y | y |
| Statistics | y | y |
| Reporting/Analytics | y | y |
| Custom Reporting | y | y |
| Ticket Time Stamps | y | y |
| Advanced Time Tracking | y | |
| Bug Tracking | ||
| Ticket Filters | y | BEST |
| Workflow Filters & Rules | y | y |
| Social Media Monitoring | BEST | |
| Social Media Responding | y | y |
| Email Tickets | y | BEST |
| Phone Integration | y | |
| Live Chat Integration | y | |
| Self-Service Portal | y | y |
Winner
Winner: Zoho Support!
Zoho Support has impressive analytics, reporting, and filtering features – at the lowest price in the category. Happyfox only supports email ticketing, so you should choose Zoho Support if you require phone or live chat options bouncy castle.
Round 3: Integrations
| Integration: | Zoho Support | Happyfox |
|---|---|---|
| Integration level | LOW | MED/HIGH |
| API | Y | |
| CRM | Y | |
| Email Marketing | Y | |
| Ecommerce (Shopify/WooCommerce) | Y | |
| Slack | ||
| Freshbooks | Y |
Winner
Winner: Happyfox!
Zoho Support only integrates with other Zoho software while Happyfox plays well with a number of other systems.
Round 4: Language support
| Zoho Support | Happyfox |
|---|---|
| Multiple Language Support | Multiple Language Support |
Winner
Winner: Happyfox!
Zoho Support supports 6 languages and Happyfox supports 9!
The battle score
Overall Winner: Zoho Support!
But you might prefer Happyfox if:
- You only need email support
- You get large volumes of tickets and automate responses
- You need sophisticated filtering on a lower budget
- You need to integrate with non-Zoho platforms
