Zendesk Vs SupportBee

Zendesk

Let’s start by getting closer

SupportBee

Just like email, but way more powerful

Round 1: Pricing

Pricing:	Zendesk	SupportBee
Basic	From $1/agent/month (up to 3)	$29/month, unlimited users, 500 tickets
Pro	$59/agent/month	$149/month, unlimited users, 5000 tickets

Winner

Winner: Zendesk!

SupportBee pricing works by number of tickets rather than number of users like Zendesk – it makes sense if you have lots of people dealing with tickets. Zendesk offers a range of price point from practically free to more suitable for large businesses.

Round 2: Features

Features:	Zendesk	SupportBee
Customisable Support Centre	y
Unlimited Users		BEST
Template Responses	y	y
Statistics	y	y
Reporting/Analytics	y
Custom Reporting
Ticket Time Stamps	y	y
Advanced Time Tracking	y
Bug Tracking	BEST
Ticket Filters	y	y
Workflow Filters & Rules	y
Social Media Monitoring	y
Social Media Responding	BEST
Email Tickets	y	y
Phone Integration	y
Live Chat Integration	y
Self-Service Portal	y

Winner

Winner: Zendesk!

Zendesk has a LOT of features and beats SupportBee in every category, especially analytics, phone and chat integration, and automation.

Round 3: Integrations

Integration:	Zendesk	SupportBee
Integration level	HIGH	LOW
API	Y	Y
CRM	Y	Y
Email Marketing	Y
Ecommerce (Shopify/WooCommerce)	Y
Slack	Y
Freshbooks	Y

Winner

Winner: Zendesk!

Zendesk integrates with anything and everything, while SupportBee has a much more limited offering. SupportBee integrates with lots of CRM platforms, but Zendesk integrates with the same ones and more.