Zendesk Vs Freshdesk

Zendesk

Let’s start by getting closer

Zendesk Review

Freshdesk

Customer happiness, refreshingly easy

Freshdesk Review

Round 1: Pricing

Pricing:ZendeskFreshdesk
BasicFrom $1/agent/month (up to 3)Free up to 3 agents
Pro$59/agent/month$40/agent/month

Winner

Winner: Freshdesk!

Freshdesk and Zendesk have very similar pricing structure and levels, starting with a free (or almost free) plan. The higher level plans (and features) are cheaper on Freshdesk, and there is an extra mid-level plan to choose from.

Round 2: Features

Features:ZendeskFreshdesk
Customisable Support Centreyy
Unlimited Users
Template Responsesyy
Statisticsyy
Reporting/AnalyticsyBEST
Custom Reportingy
Ticket Time Stampsyy
Advanced Time Trackingy
Bug TrackingBEST
Ticket FiltersyBEST
Workflow Filters & Rulesyy
Social Media Monitoringyy
Social Media RespondingBESTy
Email Ticketsyy
Phone Integrationyy
Live Chat Integrationyy
Self-Service Portalyy

Winner

Winner: Tie!

Freshdesk and Zendesk both have a very complete and attractive feature list, though Zendesk is better for Social Media responding and the Freshdesk phone support capabilities are more usable. Freshdesk also has the advanced features available on the less expensive plans.

Round 3: Integrations

Integration:ZendeskFreshdesk
Integration levelHIGHHIGH
APIYY
CRMYY
Email MarketingYY
Ecommerce (Shopify/WooCommerce)YY
SlackYY
FreshbooksYY

Winner

Winner: Tie!

Freshdesk and Zendesk both play nicely with other programs and encourage developers to create their own solutions. The programs supported are slightly different, so check out our full integration list HERE (LINK). Freshdesk integrates better with a range of email marketing platforms, while Zendesk works better with content management systems like WordPress and Drupal.

Round 4: Language support

ZendeskFreshdesk
Multiple Language SupportMultiple Language Support

Winner

Winner: Tie!

Freshdesk support 18 languages and Zendesk 19!

The battle score

Overall Winner: Freshdesk!

But you might prefer Zendesk if:

  • You need your helpdesk to integrate with WordPress or Drupal
  • You get a large percentage of tickets from Social Media
  • You provide support for multiple brands
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