Kayako Vs SupportBee

Kayako

Simple, scalable, Customer Service Software.

kayako review

SupportBee

Just like email, but way more powerful

supportbee review

Round 1: Pricing

Pricing:KayakoSupportBee
Basic$29/agent/month$29/month, unlimited users, 500 tickets
Pro$49/agent/month$149/month, unlimited users, 5000 tickets

Winner

Winner: SupportBee!

Kayako and SupportBee have very different pricing plans. SupportBee works by tickets rather than agents, so could work out cheaper or more expensive depending on your business. Kayako offers a choice between two plans without the full features, and one full priced and full featured option.

Round 2: Features

Features:KayakoSupportBee
Customisable Support Centrey
Unlimited UsersBEST
Template Responsesyy
Statisticsyy
Reporting/Analyticsy
Custom Reportingy
Ticket Time Stampsyy
Advanced Time Trackingy
Bug Tracking
Ticket Filtersyy
Workflow Filters & Rulesy
Social Media Monitoring
Social Media Responding
Email Ticketsyy
Phone IntegrationBEST
Live Chat Integrationy
Self-Service PortalBEST

Winner

Winner: Kayako!

Kayako has much more sophisticated features than the more limited SupportBeeSupportBee also only deals with email tickets while Kayako supports both phone and live chat.

Round 3: Integrations

Integration:KayakoSupportBee
Integration levelMEDLOW
APIYY
CRMYY
Email MarketingY
Ecommerce (Shopify/WooCommerce)
SlackY
FreshbooksY

Winner

Winner: Kayako!

Kayako has a medium-high level of integration with other programs while SupportBee only integrates with a limited number of CRM platforms.

Round 4: Language support

KayakoSupportBee
Multiple Language SupportMultiple Language Support

Winner

Winner: Kayako! 

The battle score

Overall Winner: Kayako!

But you might prefer SupportBee if:

  • You don’t need all of Kayako’s features
  • You have a large number of agents
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