Freshdesk Vs Happyfox
Freshdesk
Customer happiness, refreshingly easy
Happyfox
Provide exceptional Customer Support, Everyday
Round 1: Pricing
| Pricing: | Freshdesk | Happyfox |
|---|---|---|
| Basic | Free up to 3 agents | $19/agent/month |
| Pro | $40/agent/month | $49/agent/month |
Winner
Winner: Freshdesk!
Both have similar pricing levels, but Freshdesk offer a free version and more pricing levels. Their pro level features are also cheaper than the equivalent Happyfox package.
Round 2: Features
| Features: | ||
|---|---|---|
| Freshdesk | Happyfox | |
| Customisable Support Centre | y | y |
| Unlimited Users | ||
| Template Responses | y | y |
| Statistics | y | y |
| Reporting/Analytics | BEST | y |
| Custom Reporting | y | y |
| Ticket Time Stamps | y | y |
| Advanced Time Tracking | y | |
| Bug Tracking | ||
| Ticket Filters | BEST | BEST |
| Workflow Filters & Rules | y | y |
| Social Media Monitoring | y | |
| Social Media Responding | y | y |
| Email Tickets | y | BEST |
| Phone Integration | y | |
| Live Chat Integration | y | |
| Self-Service Portal | y | y |
Winner
Winner: Freshdesk!
Freshdesk has more features, and offers phone and chat support options whereas Happyfox just focuses on email. Freshdesk also monitors social media for possible tickets. Happyfox does have very sophisticated filtering and workflow features even with their lower priced packages, however.
Round 3: Integrations
| Integration: | Freshdesk | Happyfox |
|---|---|---|
| Integration level | HIGH | MED/HIGH |
| API | Y | Y |
| CRM | Y | Y |
| Email Marketing | Y | Y |
| Ecommerce (Shopify/WooCommerce) | Y | Y |
| Slack | Y | |
| Freshbooks | Y | Y |
Winner
Winner: Freshdesk!
Freshdesk integrates with anything and everything, while Happyfox has a more limited, but still good, level of integrations.
Round 4: Language support
| Freshdesk | Happyfox |
|---|---|
| Multiple Language Support | Multiple Language Support |
Winner
Winner: Freshdesk!
Freshdesk supports 18 languages and Happyfox supports 6.
The battle score
Overall Winner: Freshdesk!
But you might prefer HappyFox if:
- You only need email support
- You get large volumes of tickets and automate responses
- You need sophisticated filtering on a lower budget
