Happyfox Vs Kayako

Happyfox

Provide exceptional Customer Support, Everyday

Kayako

Simple, scalable, Customer Service Software.

Round 1: Pricing

Pricing:	Happyfox	Kayako
Basic	$19/agent/month	$29/agent/month
Pro	$49/agent/month	$49/agent/month

Winner

Winner: Happyfox!

Happyfox offers cheaper limited plans, but the pro plans work out around the same.

Round 2: Features

Features:	Happyfox	Kayako
Customisable Support Centre	y	y
Unlimited Users
Template Responses	y	y
Statistics	y	y
Reporting/Analytics	y	y
Custom Reporting	y	y
Ticket Time Stamps	y	y
Advanced Time Tracking	y	y
Bug Tracking
Ticket Filters	BEST	y
Workflow Filters & Rules	y	y
Social Media Monitoring
Social Media Responding	y
Email Tickets	BEST	y
Phone Integration		BEST
Live Chat Integration		y
Self-Service Portal	y	BEST

Winner

Winner: Kayako!

But it’s close. Both programs offer similar levels and complexity of features, but Kayako supports phone and chat support while Happyfox only takes care of email ticketing. However, Happyfox filtering and automation is much more advanced which gives it an edge for high ticket volumes.

Round 3: Integrations

Integration:	Happyfox	Kayako
Integration level	MED/HIGH	MED
API	Y	Y
CRM	Y	Y
Email Marketing	Y	Y
Ecommerce (Shopify/WooCommerce)	Y
Slack		Y
Freshbooks	Y	Y

Winner

Winner: Tie!

Both programs have a medium-high level of integration with other programs, though Happyfox has the edge for Ecommerce and Kayako pulls ahead if you use Slack for project managemet.