Desk Vs Kayako

Desk

Faster Service. Happier Customers

Kayako

Simple, scalable, Customer Service Software.

Round 1: Pricing

Pricing:	Desk	Kayako
Basic	From $30/agent/month	$29/agent/month
Pro	$95/agent/month	$49/agent/month

Winner

Winner: Kayako!

Desk offers enterprise features at enterprise pricing. Kayako offers a choice between two plans without the full features, and one full priced option.

Round 2: Features

Features:	Desk	Kayako
Customisable Support Centre	y	y
Unlimited Users
Template Responses	y	y
Statistics	y	y
Reporting/Analytics	y	y
Custom Reporting	BEST	y
Ticket Time Stamps	y	y
Advanced Time Tracking	y	y
Bug Tracking	y
Ticket Filters	y	y
Workflow Filters & Rules	BEST	y
Social Media Monitoring	y
Social Media Responding	y
Email Tickets	y	y
Phone Integration	y	BEST
Live Chat Integration	BEST	y
Self-Service Portal	y	BEST

Winner

Winner: Desk!

Desk are the big daddy of the category and do offer impressively sophisticated features fitting to their premium price range. That’s not to say that Kayako’s features are bad, there’s more than enough functionality for many businesses. Kayako is particularly good for phone support integration.

Round 3: Integrations

Integration:	Desk	Kayako
Integration level	HIGH	MED
API	Y	Y
CRM	Y	Y
Email Marketing	Y	Y
Ecommerce (Shopify/WooCommerce)	Y
Slack	Y	Y
Freshbooks		Y

Winner

Winner: Tie!

Both Desk and Kayako have a large number of supported integrations for email marketing. Desk only integrates with Salesforce while Kayako offers more CRM options and integrates well with Joomla and Drupal. Ecommerce integration is better supported by Desk.