Happyfox Vs Kayako
Round 1: Pricing
Happyfox offers cheaper limited plans, but the pro plans work out around the same.
Round 2: Features
|Customisable Support Centre||y||y|
|Ticket Time Stamps||y||y|
|Advanced Time Tracking||y||y|
|Workflow Filters & Rules||y||y|
|Social Media Monitoring|
|Social Media Responding||y|
|Live Chat Integration||y|
But it’s close. Both programs offer similar levels and complexity of features, but Kayako supports phone and chat support while Happyfox only takes care of email ticketing. However, Happyfox filtering and automation is much more advanced which gives it an edge for high ticket volumes.
Round 3: Integrations
Both programs have a medium-high level of integration with other programs, though Happyfox has the edge for Ecommerce and Kayako pulls ahead if you use Slack for project managemet.
Round 4: Language support
|Multiple Language Support||Multiple Language Support|
Kayako supports 9 languages, and Happyfox 6.
The battle score
Overall Winner: Kayako!
But you might prefer Happyfox if:
- You only need email support
- You get large volumes of tickets and automate responses
- You need sophisticated filtering on a lower budget