Happyfox Vs Kayako

Happyfox

Provide exceptional Customer Support, Everyday

happyfox review

Kayako

Simple, scalable, Customer Service Software.

kayako review

Round 1: Pricing

Pricing:HappyfoxKayako
Basic$19/agent/month$29/agent/month
Pro$49/agent/month$49/agent/month

Winner

Winner: Happyfox!

Happyfox offers cheaper limited plans, but the pro plans work out around the same.

Round 2: Features

Features:HappyfoxKayako
Customisable Support Centreyy
Unlimited Users
Template Responsesyy
Statisticsyy
Reporting/Analyticsyy
Custom Reportingyy
Ticket Time Stampsyy
Advanced Time Trackingyy
Bug Tracking
Ticket FiltersBESTy
Workflow Filters & Rulesyy
Social Media Monitoring
Social Media Respondingy
Email TicketsBESTy
Phone IntegrationBEST
Live Chat Integrationy
Self-Service PortalyBEST

Winner

Winner: Kayako!

But it’s close. Both programs offer similar levels and complexity of features, but Kayako supports phone and chat support while Happyfox only takes care of email ticketing. However, Happyfox filtering and automation is much more advanced which gives it an edge for high ticket volumes.

Round 3: Integrations

Integration:HappyfoxKayako
Integration levelMED/HIGHMED
APIYY
CRMYY
Email MarketingYY
Ecommerce (Shopify/WooCommerce)Y
SlackY
FreshbooksYY

Winner

Winner: Tie!

Both programs have a medium-high level of integration with other programs, though Happyfox has the edge for Ecommerce and Kayako pulls ahead if you use Slack for project managemet.

Round 4: Language support

HappyfoxKayako
Multiple Language SupportMultiple Language Support

Winner

Winner: Kayako!

Kayako supports 9 languages, and Happyfox 6. 

The battle score

Overall Winner: Kayako!

But you might prefer Happyfox if:

  • You only need email support
  • You get large volumes of tickets and automate responses
  • You need sophisticated filtering on a lower budget
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