Freshdesk Vs Zoho Support
Round 1: Pricing
|Basic||Free up to 3 agents||$15/agent/month|
Winner: Zoho Support!
Freshdesk offer an (almost) free version with limited features, but Zoho Support is the cheapest per agent cost for such advanced analytics, reporting, and automation features.
Round 2: Features
|Customisable Support Centre||y||y|
|Ticket Time Stamps||y||y|
|Advanced Time Tracking|
|Workflow Filters & Rules||y||y|
|Social Media Monitoring||y||BEST|
|Social Media Responding||y||y|
|Live Chat Integration||y||y|
Both platforms offer a huge amount of useful features for any typical business. Zoho Support has a slight advantage in reporting customer satisfaction, while Freshdesk has more sophisticated ticket filtering.
Round 3: Integrations
Freshdesk integrates with anything and everything, while Zoho Support is made to only integrate with other Zoho systems.
Round 4: Language support
|Multiple Language Support||Multiple Language Support|
Freshdesk supports 18 languages and Zoho Support supports 6.
The battle score
Overall Winner: Freshdesk!
But VERY close.
But you might prefer Zoho Support if:
- You want to spend less for very similar features
- You use other Zoho systems