Freshdesk Vs Desk

Freshdesk

Customer happiness, refreshingly easy

Desk

Faster Service. Happier Customers.

Round 1: Pricing

Pricing:	Freshdesk	Desk
Basic	Free up to 3 agents	From $30/agent/month
Pro	$40/agent/month	$95/agent/month

Winner

Winner: Freshdesk!

Freshdesk has much lower prices than Desk for all plans.

Round 2: Features

Features:	Freshdesk	Desk
Customisable Support Centre	y	y
Unlimited Users
Template Responses	y	y
Statistics	y	y
Reporting/Analytics	BEST	y
Custom Reporting	y	BEST
Ticket Time Stamps	y	y
Advanced Time Tracking		y
Bug Tracking		y
Ticket Filters	BEST	y
Workflow Filters & Rules	y	BEST
Social Media Monitoring	y	y
Social Media Responding	y	y
Email Tickets	y	y
Phone Integration	y	y
Live Chat Integration	y	BEST
Self-Service Portal	y	y

Winner

Winner: Desk!

With top level prices come top level features, and Desk really outperforms every other program in the category, especially for large and enterprise level businesses. That’s not to say that Freshdesk features are bad – most businesses will find all their needs are covered and then some.

Round 3: Integrations

Integration:	Freshdesk	Desk
Integration level	HIGH	HIGH
API	Y	Y
CRM	Y	Y
Email Marketing	Y	Y
Ecommerce (Shopify/WooCommerce)	Y	Y
Slack	Y	Y
Freshbooks	Y

Winner

Winner: Freshdesk!

Desk has a high level of integration, but is especially built to work well with Salesforce, while Freshdesk offers more options for email marketing, Ecommerce, and other CRM systems.