Desk Vs Kayako
Round 1: Pricing
Desk offers enterprise features at enterprise pricing. Kayako offers a choice between two plans without the full features, and one full priced option.
Round 2: Features
|Customisable Support Centre||y||y|
|Ticket Time Stamps||y||y|
|Advanced Time Tracking||y||y|
|Workflow Filters & Rules||BEST||y|
|Social Media Monitoring||y|
|Social Media Responding||y|
|Live Chat Integration||BEST||y|
Desk are the big daddy of the category and do offer impressively sophisticated features fitting to their premium price range. That’s not to say that Kayako’s features are bad, there’s more than enough functionality for many businesses. Kayako is particularly good for phone support integration.
Round 3: Integrations
Both Desk and Kayako have a large number of supported integrations for email marketing. Desk only integrates with Salesforce while Kayako offers more CRM options and integrates well with Joomla and Drupal. Ecommerce integration is better supported by Desk.
Round 4: Language support
|Multiple Language Support||Multiple Language Support|
Desk supports 50 languages and Kayako supports 9.
The battle score
Overall Winner: Desk!
But you might prefer Kayako if:
- You don’t need all of Salesforce’s features
- You want advanced features on alower budget
- You primarily deal with phone tickets